Refund & Return
Refund & Return Policy
** 14-day money back guarantee **
All items must be returned within 14 days of order date and the returns / exchange form (delivered with the goods) completed and returned. We will give you a full refund within 15 days of you returning the items.
All items must be returned in good condition with the correct invoice.
We strongly recommend you use a registered mail from Australia POST, as we will not accept responsibility for parcels lost in transit. For complete peace of mind you could consider sending the goods Recorded Delivery, but we regret we cannot refund this charge.
If you cancel your order within 14 days we will give you a full refund or exchange within 15 days of you returning the items. All undamaged, correctly returned products will be credited to the original purchaser's credit card including sales taxes excluding shipping charges. International customs duties, shipping costs and sales taxes are non-refundable for shipments outside Australia.
If you have any questions regarding shipping, please send an email to firstname.lastname@example.org.